Customers were anything but happy about these changes, and Microsoft appears to have gotten the message, at least in part. A Microsoft spokesperson has apologized for the way the previous change was communicated, stating:
“We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community. While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans.”
First, the 1TB limit on the old unlimited accounts will still apply, though users with more than 1TB of storage online will have a 12-month grace period to migrate it to different services or upgrade their plans. Customers not happy about this can ask for a full refund on the service. Free accounts, similarly, are still being trimmed to 5GB. Continue reading….